Here you’ll find answers to our frequently asked questions, if there is anything else we can help you with please drop us a line over on the contact page.
- WHEN WILL MY FLOWERS ARRIVE? (LOCAL DELIVERY)
OUR LOCAL DELIVERIES ARE MADE BETWEEN 9AM - 6PM. IF YOU GET IN TOUCH WITH US ON THE DAY YOUR FLOWERS ARE DUE FOR DELIVERY WE CAN SOMETIMES GIVE YOU A REALISTIC ETA DEPENDING ON HOW BUSY WE ARE.
- DO YOU DELIVER NATIONWIDE?
YES, WE DELIVER THROUGHOUT THE UK. HOWEVER, WE ONLY SHIP OUR DRIED FLOWERS. WE ARE UNABLE TO SHIP VASES - ONLY SMALL BUD VASES. OUR PRODUCTS WILL BE SENT OUT 1ST CLASS NEXT WORKING DAY VIA ROYAL MAIL. DUE TO CURRENT CLIMATE PLEASE ALLOW UP TO 7 DAYS FOR YOUR FLOWERS TO ARRIVE. DELIVERY COST WILL BE CONFIRMED AT CHECKOUT.
- CAN YOU GUARANTEE DELIVERY ON A SPECIFIC DAY?
YES, WE CAN GUARANTEE LOCAL DELIVERY ON A SPECIFIC DAY, EXCEPT FOR PUBLIC HOLIDAYS (WITHOUT PRIOR ARRANGEMENT). WE CANNOT GUARANTEE SPECIFIC DAYS FOR POSTAL ORDERS.
- DO YOU PROVIDE NEXT DAY DELIVERY?
YES WE DO PROVIDE NEXT DAY DELIVERY BUT ORDERS NEED TO BE PLACED BEFORE 1300 HOURS.
- FRESH FLOWERS ARE FLORIST CHOICE - WHAT DOES THIS MEAN?
EACH OF OUR BOUQUETS ARE UNIQUE - WE PICK THE BLOOMS, FOLIAGE AND HERBS THAT ARE IN SEASON. THEY LOOK GREAT AND SMELL AMAZING - IT ALSO ENSURES OUR CUSTOMER GETS VALUE FOR MONEY. IF THERE IS A PARTICULAR FLOWER THAT YOU WOULD LIKE INCLUDED OR A PARTICULAR COLOUR - PLEASE SEND A MESSAGE AND LET US KNOW.
- WHAT HAPPENS IF THE RECIPIENT IS NOT HOME WHEN THE DELIVERY IS MADE?
IF NO-ONE IS HOME WHEN WE ATTEMPT A DELIVERY - WE WILL LIKELY LEAVE THE GIFT WITH A NEIGHBOUR. A CALLING CARD WILL BE LEFT AT THE RECIPIENTS ADDRESS TO ADVISE THEM OF THE WHEREABOUTS OF THE GIFT. SHOULD WE FAIL TO DELIVER TO A NEIGHBOUR - WE WILL CONTACT THE PERSON WHO PURCHASED THE GIFT AND RE-ARRANGE DELIVERY.
- WHERE DO YOU DELIVER TO?
WE DELIVER ALL ITEMS TO WEST LOTHIAN.
WE DELIVER FRESH BOUQUETS/WREATHS TO EDINBURGH, FALKIRK & NORTH LANARKSHIRE.
ALL DRIED FLOWER BOUQUETS OUTSIDE WEST LOTHIAN WILL BE POSTED BY ROYAL MAIL IN SUITABLE PACKAGING TO ENSURE YOUR FLOWERS LAST - AVAILABLE TO ANYONE IN THE UK.
- WHAT ARE YOUR DELIVERY PRICES?
DELIVERY VARIES ON EACH ITEM -
DELIVERY IN WEST LOTHIAN IS FREE OF CHARGE FOR ALL ITEMS OVER £10.
FRESH FLOWER BOUQUETS/WREATHS TO EDINBURGH, FALKIRK & NORTH LANARKSHIRE IS £10.
DRIED BOUQUET DELIVERY BY ROYAL MAIL IS £7.
BESTIE BOX/GIFT CARD DELIVERY BY ROYAL MAIL IS £4.
GIFT E-VOUCHER IS FREE OF CHARGE.
- WHAT PAYMENT METHODS DO YOU ACCEPT?
YOU CAN PAY FOR YOUR ORDER USING ANY MAJOR CREDIT OR DEBIT CARD IN OUR SECURE CHECKOUT. ALTERNATIVELY, YOU CAN CONTACT US AND ARRANGE A BANK TRANSFER. UNFORTUNATELY WE CANNOT ACCEPT CASH.
- DO YOU OFFER CONTACTLESS DELIVERY?
YES, OUR DELIVERY DRIVER WILL ALSO BE WEARING A MASK AND WILL SANITISE BEFORE AND AFTER EACH DELIVERY. THE DRIVER CAN LEAVE FLOWERS IN A SPECIFIC PLACE ON REQUEST.
- I WANT TO ORDER SOMETHING SPECIFIC THAT IS NOT ADVERTISED.
SEND US AN EMAIL OR GIVE US A CALL (SEE CONTACT US PAGE). WE WILL DO OUR BEST TO ACCOMMODATE.